Sales Key Account Administrator

Zoek Pin Manchester - This Area Only


Permanent (Full time)

Posted 25 days ago

Job Title:

Sales Key Accout Administrator 


Manchester (City Centre)


£25,000 per annum


hours per week (Monday - Friday)

**Do you have order process experience and thrive off working within a customer service orientated environment? Do you pride yourself on your ability to effectively communicate with a range of people? Cordant People are currently recruiting for one of our clients within Manchester City Centre and this could be the ideal opportunity for you.

The Role:**

  • Accurately process sales orders and pro forma invoices, taking responsibility for the end to end process, communicating progress to the customer appropriately and in a timely manner
  • Communicate and liaise effectively with relevant colleagues and customers including the National Account Manager, Field Sales Team & Sales Admin Manager
  • Build effective and long-term relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise
  • Extensive involvement in stock control ensuring stock is available by liaising with purchasing/buying teams
  • To complete New Line Forms
  • Arrange bookings and deliveries involving regular communication with Warehouse and Transport teams
  • Preparing ad-hoc sales reports for customers/buyers
  • Claims investigation and credit / returns administration in line with Company Policies
  • To manage projects directly for the Sales Admin Manager to improve processes
  • Dealing efficiently and effectively with ad hoc customer service calls
  • Keeping procedure and processes up to date
  • Maintain accuracy of data within ERP Sales Order System
  • Liaise with Credit Control to ensure orders are correctly processed according to credit status
  • Liaising with Inventory Controllers to manage stock availability, item replacement and substitutions.
  • Manage EDI and customer portal processes
  • Price list and promotions maintenance
  • Ensure the accurate provision of all required documentation for export shipments (certificates of origin, letters of credit etc)
  • Arrange necessary inspections (Intertek, SGS, Bureau Veritas etc), liaising and communicating with customers and all parties
  • Produce appropriate management reports and KPI’s as required
  • Provide support to other team members as and when required
  • Provide support and absence cover for other departments if required

Skills and Experience:

  • Experience of working in a busy customer service environment with excellent customer service skills
  • Experience with processing orders received from major UK multiples through EDI beneficial
  • Good IT and computer skills, including sound knowledge and understanding of ERP sales order systems, and Microsoft Excel
  • Experience of shipping Dangerous Goods, including the preparation of DGN’s
  • Customer focussed but commercially minded
  • Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast-paced environment
  • Excellent attention to detail
  • A team player with a flexible approach to work
  • Displays pride, energy and ownership in performance of role
  • Detail focused, able to solve complex problems
  • Concise, clear and timely communication skills to enable close working relationships with internal functions and external suppliers and customers
  • Strong analytical & numerical skills
  • Knowledge of and experience with current Incoterms (ExW, FOB etc), and shipping types (LCL, FCL etc) desirable
  • Knowledge of Export legislation and required documentation desirable


  • Competitive starting salary
  • City centre location
  • Opportunity for hybrid working

Please note that Cordant People are an equal opportunities employer

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