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Customer Service Export Executive

Zoek Pin Witham, Essex, England

£26000 - £30000/annum

Permanent (Full time)

Recently Posted

Customer Service Export Executive

Permanent, Full Time offering £26,000 - £30,000 DOE

Our client based in Witham, Essex, is currently on the lookout for a talented customer service individual to join their team. The Customer Service Export Executive shall be responsible for delivering superb levels of customer service to their customers.

Overall purpose of the role:

The successful Customer Service Export Executive shall be responsible for delivering the best possible level of service to our clients customer's. You will need to manage allocated customers and coordinate all orders from their initial receipt, guiding customers through the production process and arranging prompt despatch to the UK or Export.

Key areas of responsibility:

To process orders received from their customers according to the relevant processes.
To process all necessary paperwork and documentation in relation to the exportation of goods. This shall need to include certificates issues from the Local Chamber, Local Council and Rural Payments Agency.
To deal direct with hauliers to arrange sea or road freight for FCL and LCL using correct incoterms.
Liaise with external Sales Managers, Planning Departments, Supply Chain and Logistics teams to ensure orders and planned, produced and despatched within customer agreed lead times.
Have a full understanding of all assigned customers as well as strong product knowledge.
Investigate complaints received to ensure a satisfactory outcome for the customer and the business, any complains will need to be logged on our clients internal complaints system.
Assistance as and where required with matters relating to HMRC compliance.
Any other appropriate duties as and where required. Qualifications / Experience Required:

A good level of general education.
Experience within a similar role.
Export and Customs entry experience with the desire to gain further knowledge.
Excellent telephone skills.
Good with IT
Excellent administration skills.
The ability to build relationships with customers and colleagues. This is a fantastic opportunity for a skilled Customer Service Export Executive individual to join our clients team. If you have experience with Export, Administration and Customer Service then this is definitely the role for you

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