Service Desk Analyst - West Heath | Zoek UK
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Service Desk Analyst - Birmingham (6 Month FTC)
West Heath, Birmingham, England
Permanent (Full time)
This role is to monitor incidents, identify & resolve issues for a new Workforce Management (WFM) programme. With the support of the subject matter experts, you will identify root causes, provide containment, workaround, permanent fixes and preventative actions, ensuring excellent customer service standards, and managing incident life cycles. Our Time is a major WFM project rolling out a Time and ...