Housing and Homelessness Caseworker Part - Glasgow | Zoek UK
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Housing and Homelessness Caseworker Part-time
24410.0000 - 27653.0000
Permanent (Full time)
RECRUITMENTiQ is working in partnership with an independent, anti-racist homelessness and human rights charity dedicated to supporting women, children, and men from refugee and migrant backgrounds to rebuild their lives. We believe in a society where everyone has the right to live safe and dignified lives, free from poverty, homelessness, or inequality.
We are continuously developing and due to our growth, we are looking to appoint an experienced Housing and Homelessness Caseworker to join our lively, hardworking, and friendly team.
This is a part-time position working 28 hours per week.
- Provide homelessness advice, information, and representation for people from BME, refugee, and asylum-seeking backgrounds to reduce the risk of homelessness, eviction, or destitution.
- Help our service users develop and track their Personal Housing Plans in order to find safe, affordable housing.
- Liaise with Registered Social Landlords to maximise housing opportunities for our clients.
- Help newly settled refugees develop Personal Resettlement Plans.
- Assist those with Limited Leave to Remain to avoid falling into rent arrears or losing employment related to their immigration status.
- Take up housing complaints and assist asylum seekers to access essential crisis support to avoid destitution.
- The post holder will undertake any other responsibilities not listed above but relevant to the role and listed on the available job description document.
Essential Skills and Experience
- Experience of working in a customer-facing environment
- Experience in offering advice, advocacy, and support to asylum seekers (including assessing
- needs, and developing and delivering on action plans) to ensure fair access to statutory service
- Experience in providing mainstream specialist housing and homelessness rights and entitlement
- advice and advocacy or significant relevant transferable experience
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Skills in advocacy, advice, and support - depending on the needs of the client.
- Demonstrate sensitivity, emotional resilience, and a non-judgemental attitude.
- Excellent IT Skills in word processing, spreadsheets, databases, email, and use of the internet
- Ability to work as part of a multi-disciplinary team internally and with external organisations.
- Able to plan, manage and prioritise a large and complex caseload in a demanding work environment, meet targets within tight deadlines and respond to changes in demand as required
- Able to work equally with people from diverse cultural backgrounds
- Able to build good working relationships with colleagues and other organisations
- Empathy and active listening skills
- Able to be self-motivated, set goals, and work on your own initiative
- Investigative mind-set
- Good record keeping skills
- Educated to at least Degree level or Equivalent (overseas qualifications acceptable)
- Detailed understanding of homelessness legislation and housing options
- Understanding of Choice Based Lettings
- Knowledge of Microsoft Office suite
- A creative and problem-solving approach
- Willingness to undertake further development or training as required by this project
Desired Skills and Experience
- Experience in offering health access related advice
- Fluency in languages relevant to the client groups: Arabic, Farsi, Kurdish Sorani, Urdu/Punjabi
- Understand and practice good teamwork
- Good knowledge of the immigration system relating to refugees and the asylum support system in Scotland
- An understanding of the advice and support needs of asylum seekers and newly recognised refugees, and a working knowledge of responding to their needs
- An understanding of recent changes in services and legislation in Scotland relevant to refugees and asylum seekers
- Understanding of how institutionalised racism operates
The position will suit someone who thrives on variety, job ownership, and accountability and who is able to work without supervision. This person is resourceful and self-driven, results orientated, able to motivate themselves, taking pride in a job well done, and able to relate to others with empathy and patience.
To be considered for the role, you’ll be required to complete an application pack and provide us with 2 current work references.
Closing date for completed application forms is Friday 21st May -12pm