Internal Sales (Rail)

Zoek Pin Oldbury, Sandwell, England

Permanent (Full time)

Posted 17 days ago

Internal Sales (Rail)

Hayley Group is the largest independent distributor of engineering products and consumables in the United Kingdom. They are an equal opportunities employer, currently employing over 1,000 people, who continue to be a cornerstone of their business and are fundamental to providing industry-leading customer service.

We are currently seeking an ambitious individual to join the ‘Rail’ Internal Sales team. The successful candidate will assist in projecting a professional company image through telephone and email interactions; by undertaking a multi-tasking role which encompasses customer communications (in-bound and out-bound); promotion and profitable sale of goods across the product range; providing supply chain solutions to customer requirements.

Job Title: Internal Sales

Location: Hayley Rail Halesowen, Shelah Road, Halesowen, B63 3XL

Direct 2 Industrial Park, Roway Lane, Oldbury, B69 3ES (from December 2021 onwards)

Working Hours: 40 hours per week Monday to Friday, plus in 1 in 4 Saturday

Main Duties & Responsibilities

* Efficient response to incoming enquiries and orders

* Achieve profitable sale of goods across the product range, up-selling as appropriate

* Prompt follow-up on customer enquiries not immediately resolved

* Prepare quotes in response to customer requirements

* Utilise Hayley’s bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation

* Undertake ad hoc purchasing tasks, including placing orders, booking in products and raising customer invoices

* Work with management/colleagues to identify improvements to services and products

* Sales and purchasing admin support as required

* Manage and maintain branch and specific customer stores, ensuring both are maintained to a high standard

* Build rapport with customers, establishing credibility when providing on site stock replenishment

* Research and source solutions using the internet and the Hayley Group bespoke IT package

* Take personal responsibility for timely and accurate fulfilment of customer requirements

* Undertake other similar or associated duties as may be assigned to you

Skills & Requirements

* Desire to succeed in a sales environment

* Previous experience of achievement in a similar role would be advantageous, however not essential

* Ideal candidate will have relevant product knowledge of engineering consumables/MRO products

* Willing and able to learn about and support new products

* Proficient in basic computer applications

* Professional level of verbal and written communication skills, as well as good numerical skills

* Customer focused, driven to provide consistently high levels of service

* Margin-aware, flexible and a strong team player

On offer is a competitive salary and benefits package commensurate with experience.

To apply for this role please send your CV via this jobsite.

Please note that your CV will be forwarded to Hayley Group who will be in touch with you directly if they are interested in pursuing your application

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