Customer Service - Basingstoke | Zoek UK
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Basingstoke, Hampshire, England
£19000 - £22500/annum
Permanent (Full time)
This professional organisation, located in central Basingstoke, is recruiting for exceptional Customer Services Advisors to join their busy contact centre. Previous Customer Service experience gained from within a busy call centre environment is preferred.
· Using initiative to call customers where appropriate to resolve enquiries and reduce email dialogue
· Responding to customers via mainly phone, email and letters
· Maintaining integrity of case load; ensuring letters, emails and calls are dealt with and resolved to agreed SLAs and to the highest standard
· Identify, manage and resolve customer complaints to a high standard
· Closely managing all customer disputes with retailers to completion and / or escalation to service manager or Compliance Team
· Analyse data and identify opportunities to improve the customer experience
· Experience in financial services or another regulated business
· Confidence and motivation to deal with large volumes of calls
· Knowledge of the Consumer Credit Act preferred
· Strong knowledge of Outlook
· Good written communication skills
· Attention to detail
· Ability to analyse data and provide MI
· Strong customer focus