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Customer Service Executive (5 months FTC)

Zoek Pin Hindon, Wiltshire, England


Permanent (Full time)

Posted 3 days ago

Company DescriptionNectar Imports are a part of Asahi UK and are the South’s leading drinks distributor.

Submit your CV and any additional required information after you’ve read this description by clicking on the application button.

From well known brand names to the utterly quirky, whether you want the very latest in craft beers, or the trendiest gin in town we stock it all.

Backed up by the best industry service standards you'll find, Nectar really are a refreshingly different drinks supplier.

For more information please visit, ###### UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards.

Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition.

At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & DescriptionWe are looking for a Customer Service Executive to join our team at Nectar for a 5 months Fixed Term Contract.

As the Customer Service Executive you will be responsible for answering customer calls in a timely and efficient manner, minimising the number of abandoned calls where possible.

Processing orders inline with company procedure.

Delivering excellent customer services to Nectar’s internal and external customers at all AccountabilitiesThe Customer Service Executive is responsible for the following key outputs and accountabilitiesInbound Call HandlingAnswer customer calls in a timely and effective manner, maintaining a polite and professional manner at all times, ensuring a high standard of call handling for both inbound and outbound callsOrders are completed to schedule and all orders gathered accurately and on timeTake ownership of enquiries and effectively handle any customer issues to ensure there is a suitable resolution for the customer, feeding back within the business to the appropriate teamsHandle all consumer complaints with the aim of enhancing Nectar’s reputation by delivering a world class response / solutionEnsure the positive customer experience is monitored through introduction and customer care callsMake customers aware of the online ordering facility as appropriate and advise them on how to set this upOrder ProcessingProcess inbound, e-mail, web and staff orders in line with procedures, raising any opportunities for online orderingEnsure all special / pre-orders are routed for delivery as soon as they are available in the warehouseProcess daily stock shortages, deallocating them on orders and ensuring customers are notified prior to expected delivery dayOutbound Call Handling and BDM supportEffectively set and handle call logs to ensure customers are prompted for processing orders if not already Sales Support to be executed to the field sales team with regular updates on how accounts are performing and help to support and resolve BDM and own the account retention and lost accounts process, ensuring we have early warning of customers intending to leave and taking action to retain.

For any lost accounts, ensure we understand the root cause and report to BDMs as system reporting at BDM a key member of the go-to team for BDM support offering diverse skills to help in situations outside of the normal order taking and take ownership and responsibility when necessary to help BDMs on a daily orders and enquiries effectively, utilising internal systems and offers to assist in upselling and maximising sales within a telephone callOffer alternative items where we cannot meet the needs of the customerAchieve additional sales with existing customers by selling in new products and categories in conjunction with available offers – targeted with results develop product knowledge using the information available on the website, brochures, mailshots and other available sourcesOtherMaintain regular contact with BDMs to ensure the communication of any information gained from customersMaintain a clean and tidy work environment for the benefit of you and your colleagues .

desk, office and communal areasMaintain reception area and ensure all visitors are greeted to Nectar standardsExperienceRequired & Key Attributes Of The Successful PersonExperience using a databaseStrong communication skills both internally and externallyFirst rate Customer Services skillsExcellent attention to detail and data entry skillsCompetent use of Microsoft office packages including Outlook, Word and ExcelGCSE grade 4 or above in English and Maths (or equivalent)Level 2 in Customer Services, desirableMust have own motorised transport due to rural locationThe ability to problem solve and think outside the InformationOn offer is a competitive basic salary plus generous benefits salaryAnnual bonusStaff DiscountLife AssuranceIndustry leading pension contribution28 days’ holiday inclusive of bank holidays (5 of the 8 bank holidays are required to be taken as days in lieu)Please no agencies.

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