2nd Line Service Desk Technician - Aylesbury | Zoek UK
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2nd Line Service Desk Technician
Aylesbury, Buckinghamshire, England
£25000 - £28000/annum DOE + Bonus + Benefits
Permanent (Full time)
My client is a premium global food brand who have created a new role to support their sites in England between London and Birmingham
The client boast a very supportive environment and will offer the best training and development opportunities available.
Please note, you will need to be able to travel between 3 sites in the region, so a driving licence is essential.
* Provide 2nd level support to the user community as well as being the escalation point for advanced or difficult help requests.
* Manage ticket resolution process through to final resolution
* Work together with end users to test fixes, rollout changes and develop relationships
* Experienced in 2nd line engineering in ITIL environment (2+ Years)
* Advanced computer hardware experience as well as application support in a fast paced environment
* Able to conduct research into a wide range of computing issues as required