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2nd Line Service Desk Technician

Zoek Pin Aylesbury, Buckinghamshire, England

£25000 - £28000/annum DOE + Bonus + Benefits

Permanent (Full time)

Recently Posted

My client is a premium global food brand who have created a new role to support their sites in England between London and Birmingham

The client boast a very supportive environment and will offer the best training and development opportunities available.

Please note, you will need to be able to travel between 3 sites in the region, so a driving licence is essential.

The Role.

* Provide 2nd level support to the user community as well as being the escalation point for advanced or difficult help requests.

* Manage ticket resolution process through to final resolution

* Work together with end users to test fixes, rollout changes and develop relationships

The Candidate

* Experienced in 2nd line engineering in ITIL environment (2+ Years)

* Advanced computer hardware experience as well as application support in a fast paced environment

* Able to conduct research into a wide range of computing issues as required

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