Customer Service The White Company Work From Home- Nationwide

Zoek Pin Swindon - This Area Only

8.9100 - 10.0000

Temporary (Full time)

Posted 32 days ago

Nationwide Home Based Customer Service Adviser - The White Company

Would you like to work with a famous luxury interiors brand? We're looking for customer service advisers to work on The White Company account.

Working hours: hours, shifts available between Monday to Sunday 08:00-22:00. Full time only.

Pay Rate: £ + bonus (OTE £10ph)

You'll be contributing to The White Company's brand goal of "a customer service and shopping experience that is second to none" in all customer contacts to ensure they strive for first contact resolution."

You'll adhere to quality assurance guidelines.

Be able to demonstrate they have positively influenced the Average Order Value for the department.

You'll be given in depth training from day one, to set you up for success, and then on-going support working in a friendly and growth orientated environment. Many of our consultants have progressed upward and sideways in our business already, learning new skills and taking on permanent roles. We can't wait to see what you will achieve with us!

Can you currently work from home? Do you want a better work/life balance? Are you after more job flexibility from your job?

Do you have commitments or other reasons that mean you need to be at home more during the day, but still want a career?.....A career that offers genuine progression and advancement opportunities, but working 100% from home?

If you answered a resounding YES to the above, then we would love to hear from you as we're looking for fantastic people who are genuinely enthusiastic about all things customer service, who want to share their knowledge and passion with their customers (customers that include some of the most famous household brands) BUT, and here is the magic bit… you want to be able to do this from the comfort of your own home... 100% of the time.

We don't care if you live in Glasgow or Southampton, Cardiff or Norwich, the opportunity is Nationwide - if you can work full time (from the comfort of your house), and give first class service to a wide range of customers, we would love to hear from you.

The Benefits of working from home, with Woven:

Woven do benefits differently - they focus on your health, wealth and self. Benefits+ is their bespoke benefits platform that puts you first. With all your benefits at your fingertips, you can flex your package whenever you like, from wherever you like!

  • Temp - £ + bonus (OTE £10ph)
  • 23 days holiday rising to 25 days after 5 years' service
  • 3% pension employer contribution, 5% pension employee contribution
  • 4 x basic salary life assurance
  • Up to 5% performance profit share
  • Gym & restaurant discounts
  • Savings clubs and holiday trading
  • Eye care scheme

Here's what you'll be doing as a Home Based Customer Service Adviser with Woven:

Firstly you'll be given in depth online training from day one, to prepare you and set you up for career success, and then you will receive on-going remote guidance from a friendly and supportive central team, that will really make you feel part of a large "family".

As a Customer Service Adviser with Woven, you will be the first point of contact for our customers via live chat, email, Facebook messenger and of course the good old telephone! - You will ensure your customers have the best experience possible no matter how you are communicating with them.

You will be dealing with questions, queries and complaints, as well as advising customers on products, services, up-selling options and the latest deals available, from your chosen room in your house!

You will love this role if you genuinely get satisfaction from giving great customer service, and seeing a job is done right through to the end.

Home Based Customer Service Adviser Key Attributes:

  • Strong communication skills
  • Excellent customer service skills
  • The ability to problem-solve and multitask effectively
  • Digital savvy, and confident with social media, messenger and live chat
  • Passionate about great customer service
  • Work confidently independently but still able to work as part of a remote team, with the desire and willingness to add value to it

Woven understand their best people come from a variety of backgrounds and locations and are willing to consider all sorts of previous customer experience, whether that be hospitality, retail or face to face sales. Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.

About The White company:

From its inception in 1994, Chrissie Rucker's vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK's fast-growing multi-channel retailers and a leading lifestyle brand with 60 stores across the UK and impressive global growth. The White Company also has a flagship store in the US - 155 Fifth Avenue NY plus concessions in selected Nordstrom stores, and a highly successful online business.

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