Devonport, Plymouth, England
Permanent (Full time)
Location: Plymouth, Devon
Salary: Circa £38,000 per annum, commensurate with skills and knowledge
Full Time (40 hours per week)
Theatre Royal Plymouth is one of the UK's largest regional producing theatres. We engage and inspire our communities in Plymouth and the South West especially those who feel the arts aren’t for them. We do this through understanding and influencing the cultural, social and educational needs of our community, engaging and creating talent.
2021/2022 is a year of recovery and transition for TRP including the recruitment of James Mackenzie Blackman as Chief Executive to lead the charity from 2022. Our build-back responds to Arts Council England’s Let’s Create strategy that provides us with the opportunity to renew TRP’s vision and creative strategy in a way that is meaningful and relevant to our diverse communities.
This is a rare opportunity to join TRP in a leadership role as our Theatre Manager, responsible for the in-person experience TRP provides across two sites which normally welcome over 500,000 per annum.
Key responsibilities include:
Create the best possible welcome for all visitors
Continues the development of a dynamic, responsive Visitor Experience team that meets the expectations of our guests in line with our values.
Develop and implement a cohesive visitor experience strategy aligned with our vision of deepening relationships, ensure effective metrics are in place to measure success and support future investment.
Continues to rebuild the revenue and net contribution from bars and retail and reintroduces a profitable food offer.
You’ll set the standard and key performance indicators that deliver excellence across all in-person experiences front of house including bars and retail, at Stage Door and at Reception.
You’ll be responsible for the safety of our visitors, develop procedures and SOPs.
You’ll be a key contact for visiting companies, in-house productions, and other users of TRP’s spaces. You’ll be part of the Business Continuity Team planning for and managing scenarios as they arise.
See attached Job Description for the full list of responsibilities.
Our ideal candidate:
You’ll have a strong track record of setting standards and managing and leading teams to deliver excellence for visitors, ideally within a high-profile cultural organisation or visitor attraction.
Experience of developing profitable revenue streams across multiple outlets including, bars, retail and food services etc.
Experience of planning and operational delivery in line with strategic objectives.
You’ll have experience of developing strategic plans for short, medium and long term investments to improve the visitor experience and maximise profitability.
Experience of budget control and revenue forecasting.
Excellent communications skills.
Ability to lead complex projects and work with both internal and external stakeholders.
In return we offer:
33 days holiday per year
Company Pension Scheme
Great ticket offers
Discounts with many local businesses
Are you a proactive leader? Do you have experience of leading customer focussed teams whilst developing and implementing strategic plans and managing stakeholder expectations? If so, we’d love to hear from you!
Inclusion and Diversity
We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.
The collective power of each team member’s life experiences, knowledge, innovation, self-expression and talent creates the very best environment for us to achieve our ambitions and lead the sector.
In recruiting for our team we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs.
Closing date for applications: 12pm, Thu 16 December 2021
Interview Date: w/c 3 January 2022
Second Interviews: TBC
Ideal start date: February / March 2022
NowHiring Jobs TheatreManager Creative Arts Cultural Plymouth Devon