Customer Service Representative - Coventry | Zoek UK
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Customer Service Representative - Banking Industry
Permanent (Full time)
Customer Service Representative - APPLY NOW!
Starting salary £18,532
Full time & permanent contract / 40 hours per week
5 days out of 7 - Between the hours of 8am - 8pm
5-week training programme fully paid!
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
If you are interested in joining one of the biggest financial institutions in the world, APPLY NOW or send your CV to (url removed)