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Frontline Customer Accounting Agent

Zoek Pin Colnbrook, Slough, England


Temporary (Full time)

Recently Posted

Pertemps are currently working with a Global Market Leader in their field and are looking to add 3 x Frontline Customer Accounting Agents to their team in Colnbrook, Slough.

Role Purpose:
The Frontline Agents role purpose is to assist the customer with their enquiries via inbound calls. The agent will need to log all customer’s correspondence which has been received by email, fax or letter.
Success Criteria:
To be a successful Frontline agent you will need to ensure day to day interaction with customers and peers across DHL Sales Business Units, Customer Services, Operations and Customer Accounting
Specific Role Challenges (key focus areas/challenges expected for post holder)
 Ensure all queries are resolved/escalated within set SLAs and KPIs
 Adherence to company and legislative regulations regarding the management, storing and retention of data
 Ensuring customers receive a professional and effective frontline support experience.

Activities & Responsibilities:
 Proactively communicate with customers and DHL colleagues to advise ongoing status of each claim.
 To assist the customer with their invoice enquiry whilst maintaining a high standard of customer care
 Attempt to resolve the customers’ enquiry over the phone wherever possible in order to facilitate prompt payment
 If unable to assist the customer, at the time of the call; logging a detailed note to enable the backline team to resolve the issue
 Take approx. 90 inbound calls per day
 Action all supporting administration roles - post given, email/fax missing documents to customers
 To work as part of a team to achieve a 1% ACR result
 Liaise with other departments to assist the customer wherever required

Skills/Experience & Educational Background:
Critical Competencies at High Level:
 Business / Commercial Acumen
 Technical / Professional Knowledge
 Communication Skills Verbal / Written.
 Planning / Organisation skills
 Ability to use own initiative
 Maths & English GCSE grade 4 or above (old A-C or equivalent).
 1 year call centre experience within a customer environment

Why Pertemps?

Weekly Pay

Pension Scheme

Holiday Pay

Access to a consultant 24hrs a day

Candidate Portal – Unity App

For more information please contact Dale Waters at our Heathrow office on (phone number removed)

Click to apply or send your CV to @ (url removed)

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