Inbound Customer Service Advisor

Zoek Pin Manchester - This Area Only

18000.0000 - 26000.0000

Permanent (Full time)

Posted 19 days ago

Job description

Be The Difference!


Who are we?

Intelling is a unique, bright & vibrant Business Process Operation proactively partnering with our clients, who are some of the UK’s leading communications brands! We are passionate about the delivery of professional expert advice through the power of communication and continuously strive to stay one step ahead!

Central to our core values is the development of our team and as Investors in People we encourage them to achieve their potential. As a company, our employees are important to us and with continuous growth going through to 2022 and beyond now is a fantastic opportunity to join us and excel your career!

The Role:

This is an exciting opportunity to work in partnership with an award winning communications brand!

As a Inbound**Customer Service Advisor** you will be a brand ambassador for our Client, where you will provide an excellent customer experience using your customer service skills!

You will listen, advising, problem solve and showing empathy, whilst identifying areas where you can retain customers by promoting products and services.

Key Responsibilities:

  • Taking inbound calls to provide an excellent customer service
  • Listening to customers queries and identifying customer requirements and any areas for additional services
  • Addressing customer complaints and ensuring they are resolved effectively and within timelines
  • Logging call information after each encounter with a new customer
  • Ensuring customers always receive an excellent service and leave the call satisfied with our service
  • Working towards daily, weekly and monthly KPI’s to ensure you are working in line with individual and company targets


Key Requirements:*

  • Ideally you will have 6 months + customer service skills with an inbound telephone-based role
  • Ability to work under pressure and demonstrate resilience
  • Excellent listening skills, showing empathy and patience
  • Ability to work under pressure and demonstrate resilience
  • Identifying customer needs by actively listening and engage customers in products and services that would be
  • more suitable to their requirements
  • Excellent communication skills
  • ·Attention to detail
  • Enhance customer experience through excellent quality & compliance
  • Demonstrate positive and professional attitude


  • A professional & fun working environment
  • Onsite canteen
  • Development and progression opportunities
  • Recommend a Friend opportunities
  • Overtime incentives
  • Full paid training given

Job Type: Permanent

Salary: Up to £26, per year

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