Trainee Assistant Sales Manager

Zoek Pin Bathgate, West Lothian, Scotland

Competitive

Permanent (Full time)

Posted 22 days ago

COVER NOTE
You can apply via our company website or if you wish to register your interest for this vacancy, please email @ with your name, contact number and a short cover note that answers the following: Your availability, why you want to work for Betfred Retail and what Customer Service, Cash Handling, or Industry experience you have. You may also attach your CV to this email if you wish. When dealing with a large number of applicants this may speed up the application process for you. Please read the job description below.
OVERVIEW
• Betfred, the UK’s largest independent operator of High Street betting shops, have vacancies for Trainee Assistant Sales Manager.
• There will be a 6-month training period after which the position will have keyholder responsibilities.
• We offer a competitive salary and great benefits including Attendance bonus, free Employee Assistance Programme, free Staff Rewards scheme giving you discounts on major high street retailers plus fantastic prizes in regular staff incentive campaigns.
• Working as part of a team, you are responsible for providing excellent service to customers in our retail shops. You must be a confident person who likes talking to people and will promote our products face to face out in the customer area.
• Being socially responsible is very important to us and a key part of your role will be to ensure that our think 21 policy is put into practice, so you must be comfortable in being able to ask younger customers for ID to prove their age.
• Whilst an interest in sports and betting is an advantage, full training will be given and it is more important to us that you are enthusiastic and positive. We adopt and promote from within policy and are always looking for people who want to progress their career.
• You must be over 18 years of age and hours will be flexible and include evenings, weekends and bank holidays.
RESPONSIBILITIES
• Be responsible for managing a team including cashiers and a cleaner within a cash- handling retail environment during appointed times when you manage the shop.
• Actively support your Shop Sales Manager with the delivery of successful sales campaigns.
• Floorwalking to maintain retail standards and enhance customer service.
• Be a key point of contact for customers in your shop, answering questions in relation to betting and Betfred products and minimising any customer issues.
• Use your knowledge/interest in sport to create conversation with customers to ensure they have an excellent experience whilst using Betfred services.
• Engage with customers to ensure they enjoy the Betfred betting experience.
• Process customer bets ensuring information is entered correctly into the till systems.
• Work closely with your team to communicate and promote new products and marketing campaigns to increase sales for your shop.
• Positively support your shop team with regards to your involvement in sales campaigns.
• Carry out any administrative duties in line with the requirements of your shop.
• Ensure your shop is always presented to a high standard, instructing the cleaner where necessary.
EXPERIENCE & SKILLS
• Previous experience in a retail or customer service environment.
• Experience of working in the betting or gambling industry.
• Previous experience of cash handling.
• Confident communicator, able to enter into conversations with regulars and new customers.
• Ability to work under pressure, there are peak times for our shops depending on sporting seasons.
• Ability to work as part of a team.
• GCSE Maths desirable, you will be working with numbers and odds.

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