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Senior Customer Success Manager

Manchester, Greater Manchester

Up to £40000.00 per annum

Permanent

Unique opportunity to join an award winning, innovative IT Managed Service Provider in the Manchester area in a customer facing relationship and service management focused position.

This sizeable business work in partnership with many enterprisescale household brand name customers, providing IT consultancy and managed services, particularly within the domain of Cloud Services. Great opportunity to deliver bestinclass, new and emerging technology solutions, to customers who genuinely value the service!

Partnering closely with major, key client accounts you will perform a range of responsibilities related to relationship management, account management (gentle, consultative upselling) and service management and improvement.

To be considered for this position you will need:

Proven experience in a similar position, such as account management, service delivery, relationship management etc, within IT services. ITIL Certification, with IT Service Management and Improvement experience including SLA/KPI management, Escalation Management, Service Management Reviews etc. Building and managing customer relationships, acting as the primary point of contact. Strong problem solving skills, with the ability to identify opportunities to improve services within accounts. A Commercial acumen. Able to manage pricing releases for service renewals. A broad understanding of IT products and services, able to identify opportunities for upselling. To be pragmatic, dynamically minded. To be committed to customer service and passionate about Information technology.

This is a great time to join the established Service Delivery function of this highly reputable IT Service provider, supporting their top tier accounts. This is a business with exceptional staff retention; a mature working environment which values employees, worklifebalance and provides plenty of opportunity for development and progression.

This role is based in Manchester and is paying up to £40,000 depending on experience + a Car allowance & company benefits.

If youre an outstanding IT Service Delivery and/or Relationship Manager who is passionate about your customers and is looking for an opportunity with a progressive and diverse company then apply ASAP to hear more.

Posted 39 days ago

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