Branch Customer Service Consultant - Bury St Edmunds
Bury St Edmunds, Suffolk, England
£17900 - £21000/annum
Permanent (Full time)
Job Role: Customer Service Consultant (Money Confidence Expert)
Function: Branch Banking
Location: Bury St Edmunds
Salary: £17,900 - £21,000 plus generous benefits
Hello, we're TSB, and we're here to make banking better for one. Every day.
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We call our colleagues in branches Money Confidence Experts, because they help personal and business customers build confidence in using the different ways they can bank with TSB.
As a Money Confidence Expert, you'll show and help customers get the most from their channels of choice so their everyday banking is easy and convenient. You'll build and deepen customer relationships by getting to know about them and their unique needs. By being a friendly face and going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and providing brilliant customer services each and every time.
We're looking for someone who is passionate about customer service
We're looking for people who want to work full time or part time (starting from hours per week) in a customer facing role in our branches. If you're great with people and enjoy problem solving, working as a team and creating a brilliant customer experience, we'd love to hear from you.
What we need from you today
We'd love our Money Confidence Expert to have these skills and experience:
Be great with people, have a talent for talking to people both in person and over the phone
Have a flair for understanding what customers need and the best way to support them with their current and future goals
A desire to create a brilliant customer experience each and every time
Ability to help answer questions and sort out problems
Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you we'll support you with tomorrow
help you understand how you can help TSB achieve it's goals
build and maintain your knowledge of all TSB products
becoming an expert in Digital inside and out, embracing assisted self serve and the mobile App. Helping customers digitally using their own device or branch we give you in return
We know how important a great working environment is; after all, you spend a lot of time at work. So in return for you doing a brilliant job, we'll give you:
A generous pay and benefits package with flexibility to choose things that suit you - we know that one size doesn't fit all
A range of supportive policies to help you manage work and life, whatever comes your way
A work environment where you have a genuine opportunity to make a difference across the Bank but also within the Community you serve
An inclusive workplace, where different perspectives, ideas and challenge for better is celebrated - a TSB for everyoneSo, if this sounds right up your street, come and join our team. We make things happen!We are TSB.
We are a place for everyone, so whoever you are and wherever you work, you can be yourself here