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Service Manager

Zoek Pin West Heath, Birmingham, England


Permanent (Unspecified)

Posted 20 days ago

Service Manager

Lookers Vauxhall Birmingham Star City

Vauxhall Star City, Ref: req9388

Market leading employee benefits

Here at Lookers we are on the lookout for a motivated Service Manager to join us at our Vauxhall dealership in Star City, Birmingham. Your role as Service Manager will be to develop and manage the performance of your Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department.

The role:

Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential

Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience

Monitor department performance against budget, identify any shortfall and implement plans to improve the performance

Analyse local market statistics to identify opportunities within the territory

Organise departmental forecasts and reports in a clear and timely manner

Why us...?

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, enhanced paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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