Customer Service Advisor - Shirebrook | Zoek UK
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Customer Service Advisor
Shirebrook, Derbyshire, England
Permanent (Full time)
Customer Service Advisor - Shirebrook - Starting Salary £19, - Full Time - Immediate Starts - Employee Perks & Benefits - Permanent Role - Apply Today.
Centric Talent are currently recruiting Customer Service Advisors for one of the UK's best known retailers of sporting goods. This client has a huge presence in the Shirebrook location, and provide exciting employment opportunities for thousands of people every day.
With this in mind, they are looking for people with experience in the Customer Services sector to join their specialist Customer Service team.
Customer Service Advisors, the working hours:
8 week rotating shift patterns
08:00 to 17:00
09:00 to 18:00
11:00 to 20:00
13:00 to 22:00You will need to be flexible in line with the above shift patterns, and you will be required to work 5 out of 7 days, which will mean working the weekend will fall within your rota'd hours.
Working as a Customer Services Advisor:
The role of Customer Service Advisor is super fast paced - you need to be able to think on your feet and you should enjoy a varied and exciting role, where no two days are the same. Reporting to the Team Leader you will be the first point of contact for all customer queries, so you should be energetic, empathetic and able to deal with a variety of different people!
You will be required to manage contact through various channels, including telephone calls, web chat and social media platforms, so your grasp of spoken and written English should be very good.
Resolving customer issues and queries will see you dealing with other departments across the business, including the local stores, couriers & delivery drivers and also the big warehouse to provide your customer with full updates as and when anything changes.
The Key Responsibilities for our Customer Service Advisors:
Provide customers with the highest standards of Customer Service you possibly can
Log, record and resolve customer queries and issues in an efficient and professional manner across all functions within the business
Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other departmental functions to reach best resolutions and through that, actively promote best practice
Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
As we have mentioned, you will need to have an excellent standard of written and spoken English. We are also looking for people with experience in Customer Services, and you should be IT and Computer literate, especially if the role requires working from home.
Your attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multi task whilst also thinking out of the box to achieve the best resolution for the customer.
So, if you are a team player, that can work under their own steam too, and like the look of these benefits:
20% discount across some big brand names (don't forget to ask us about who these are when we ring you to process your application)
28 days a year annual leave
Subsidised Canteen on site serving tasty home cooked food
Corporate discounts across the group of companies
Free Tea and Coffee when you are in the office
Referral Bonus Payments - bring a friend along and bag a bonus
Discounted gym membership
The buzz of working for a busy, ever evolving team of Customer Service Advisors
We definitely want to hear from you!
Click to apply for this role as a Customer Service Advisor today, and our recruitment specialists will be in touch to process your application and discuss moving you along to the next stage - meeting the client! Remember, this is a permanent role, so our client will want to see your CV, and chat to you directly about your interest in working for them