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Customer Service Advisor

Zoek Pin Exeter, Devon, England


Permanent (Full time)

Posted 4 days ago

Full time permanent Customer Service Advisor Exeter £22k

Your new company
This business works closely with Governmental bodies, housing associations and local authorities across its 10 regional offices. They have established a hard-earned reputation for delivery, quality and sector knowledge across all housing tenures.

Your new role
We have a great opportunity for a Customer Service Advisor to join a team in their Exeter office. As a Customer Service Advisor, you will be responsible for keeping their customers' journey as smooth, stress-free, straightforward, and enjoyable as possible. You will assist with any issues they face, turning negatives into positive results. You will liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout. You will take ownership of all ongoing customers' issues and will be responsible to allocate resources including Customer Service Operatives and contractors to undertake remedial work in customers' homes.

What you'll need to succeed

  • Excellent customer focus with construction-based customer service background preferred

  • Good working knowledge of Excel, Word and Outlook

  • Excellent communication skills

  • Confident phone manner

  • Organised and self-motivated

  • Able to work as part of a small team with established processes and procedures

  • The ability to manage difficult customers over the phone and understand and explain building related issues.

  • Accurate and consistent approach

  • Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential

What you'll get in return

  • Competitive salary and package
  • 28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum
  • Private Healthcare
  • Company Contributory Pension Scheme
  • Sharesave scheme
  • Company car, car allowance or travel allowance (role and geographic dependant)
  • Support with a professional membership

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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