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111 Call Handler

Zoek Pin Chesterfield, Derbyshire, England

£8.91 - £11.13/hour

Permanent (Full time)

Posted 4 days ago

Job Role: 111 Call Handler

Location: Chesterfield

Salary: £ basic rate £ enhanced rate £ enhanced weekend rate

Hours: Full time 30- hours (Day & Night shifts available)

Are you looking for a rewarding career path? Harper Recruitment Group have several opportunities to join an expanding and successful Health care provider.

We would love to hear from Customer Service champions who have worked in customer facing roles such as: Contact Centre/Retail/Care or Hospitality.

As well as working for a fantastic and supportive organisation these roles also come with some great perks:

Career progression opportunities
NHS Pension Scheme
Health Scheme
Generous holiday entitlement
NHS DiscountsWhat will the role involve?

Handling inbound calls from members of the public & health care professionals
Providing appropriate response and advise based on symptoms (full training provided)
Liaising with clinical advisors, primary care, social services and out of hours services
Ensuring a high level of customer care always provided
Escalating calls when required or in case of emergency . ambulance dispatch
Logging all calls and updating information onto NHS pathway systemAll roles include 3/4 weekends and are on 4-week rotating shift pattern

Days: 30 hours: Shifts between 6am-5pm or 8am-10pm ( hour or 6 hour shifts)

hours: Shifts Between 6am-

Nights: 30 hours: Shifts between 3pm-2am (6 hour shifts)

hours: Shifts between 11am - 2am

hours: 4 on 4 off 8pm - 7am

If successful you must be available full time for 6 weeks training, all roles are subject to background vetting including DBS clearance.

Who should apply?

At least 1 year's customer service experience
Excellent communication skills both written & verbal
Ability to work in a fast-paced environmentPlease submit your CV today to start the application process!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future

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