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Customer Service Advisor

Zoek Pin Bradford, England

£18185/annum Performance bonus

Permanent (Full time)

Posted 6 days ago

Customer Relationship Manager – Loop - £18,185 starting salary, progressing to £22,685 (subject to performance) plus pension, quarterly performance related bonus and 25 days annual leave.

Loop is a fast-paced contact centre based in Thornbury, Bradford (on the Pudsey border). You may not have heard of us before but we’re the people behind our sister company, Yorkshire Water, helping them to deliver excellent customer service.

You will be responding to a variety of billing calls from Yorkshire Water’s customers, answering questions and queries about their accounts. These can vary from taking simple bill payments, dealing with changes of address to responding to more complex calls explaining how bills are calculated.

Don’t worry if you’re new to contact centre work. We pride ourselves on delivering an excellent induction programme and ongoing training and support, so you’ll be fully equipped with everything you need to know right from day one. We genuinely care for our employees and want them to develop, as such you’ll also follow a comprehensive development framework with clear progression steps to help you further your career and pay.

The benefits don’t end there either. Loop offer a fantastic package of rewards to enhance your work and home life, including:

· Quarterly performance related bonus
· Pension scheme
· 25 days plus bank holidays
· A Rewards & Recognition scheme
· Free onsite parking, cycle to work and car share scheme
· Regular neck and shoulder massages and free fruit on a Friday
· Loop Social Club with access to reduced price tickets to events
· Childcare Vouchers for those with young children
· And because we care, we have the “Heart of Loop Charity activity”.
· Regular events to recognise and celebrate our employee’s diverse cultures

So, are you who we are looking for?

We’re looking for individuals who are great communicators with the ability to build rapport with customers.
Calls are varied so you’ll need excellent listening skills to understand customer queries to enable a right first time resolution
Numeracy, IT skills and a good standard of spelling and grammar
You’ll be someone that’s passionate about delivering a great customer service and exceeding customer expectations and have experience of dealing with customers face to face or over the telephone

Total working hours are per week full time. Our shift patterns are a mixture of shifts working between the hours of 09:00 - 20:00, which will be discussed in more detail at telephone interview, but you would be required to work every Saturday 9:00am-5:00pm. The next start dates we are recruiting for are the 7th and 14th July 2021.

Closing date – 23rd May 2021

Telephone interviews will commence wc 10th May 2021

Virtual interview will commence wc 17th May 2021

The interview will be held virtually so access to Microsoft Teams is essential

Please note this is an office based role and if you are successful in securing the role, you will need to be available for a 4 week induction training programme. Due to Covid training will be held remotely so working from home for the 4 week period will be a requirement for this role. This will be discussed in more detail at interview stage.

Sounds like somewhere you’d like to work? We’d love to hear from you. Click apply now to get started with your application.

All offers of employment will be subject to compliance checks, including a basic disclosure check

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