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Scheduling and Planning Controller

Zoek Pin Basildon, Essex, England

21000.0000 - 22000.0000

Permanent (Full time)

Posted 4 days ago

Scheduling and Planning Controller

£21 - £22k .

Basildon, Essex

40 Hours Per Week - Opportunity to work from home 1 - 2 days per week

Do you have experience of route planning? Do you have experience of managing employees routes? Are you on the lookout for a new opportunity? If so, our client in Basildon, Essex, is currently on the lookout for an Operations Controller to join their expanding team!

The role shall require some overtime working, including one weekend day each 4 weeks. Overtime, and weekend working will be paid at times for Saturdays and double pay for Sundays. Any weekend working can be completed from home.

Key Responsibilities

The successful Operations Controller shall be responsible for the following:

  • Liaising with Regional managers, Team Leaders and Engineers daily to assist with managing their workload whilst ensuring each Engineer is being provided with a set number of jobs each day.
  • Ensuring that all scheduled jobs have an Engineer provisioned to attend within agreed response times.
  • Provide daily reports to the Sales and Service Support Manager.
  • Ensuring that the customer is always kept up to date, owning the escalation process.
  • Liaising with Engineers and Regional Managers to ensure that any calls that are becoming difficult to resolve, or those that have had multiple Engineer visits are completed.
  • Provide administration support to Management.
  • Answering inbound calls, managing them in a timely manner.

Key Skills & Requirements

The Operations Controller should possess the following skill sets:

  • Computer literate with knowledge of Microsoft Excel and Access.
  • Experience in an operations environment handling Engineers / on the road vehicles and scheduling experience ideally.
  • Excellent telephone manner and customer service skills.
  • Strong administration skills.
  • Able to demonstrate good interpersonal skills.
  • Experienced with working under pressure.
  • Flexible in terms of working hours.

If you have experience of working within an operations environment, our client could be looking for you to join them as an Operations Controller!

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