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FM & Property Helpdesk Manager

Zoek Pin Norwich, Norfolk, England

£30000 - £35000/annum

Permanent (Full time)

Recently Posted

FM & Property Helpdesk Manager

Norwich

£30,000 - £35,000

Our partner is one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

The FM & Property Helpdesk Manager is responsible for the day to day management of the Helpdesk team, designed to maintain customer/client communication and adherence to client SLA’s. The manager will be expected to implement and police processes designed to create calls to action and improve conversion, promoting a performance culture by creating ownership and accountability across the Helpdesk team.

What to expect:

Leading a team to improve conversion rates
Promoting a performance culture by creating ownership and accountability across the Helpdesk team
Driving and monitoring of adherence to internal and external SLA’s
Driving the team to deal effectively and efficiently with high levels of customer and client communication
Ensuring cross team working to ensure the timely progression of work in progress and ensure minimal client noise
Ensuring the team enters and maintains information of Client portals
Act as the point of escalation for customer/client complaint
What we are looking:

Proven experience in a Facilities or Property Management facing environment
Proven leadership and management experience
Good communicator capable of dealing with multiple audiences
Results focused
Commercially aware
Proven track record of developing a performance management culture
Strong problem solving and decision making skills
What we have to offer:

Competitive package
Holiday
Pension
Employee Benefits
Valuing Diversity and Inclusion, they aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances operational capabilities and also helps to create a Great Place To Work. They are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability

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