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Customer Service / Help Desk / Complaints / SAP / Cheadle

Cheadle, Staffordshire, England

15.00 to 17.49


Position - Customer Service Desk
Location - Cheadle, Cheshire
Term - 6 month contract
Rate - £16.88 per hour Ltd / Composite Company

  • Description:
    - Receive and input customer orders via email, files and issue related order acknowledgment with all relevant information customer may need (e.g. product availability, eventual delivery time, material status)
    - Be the primary escalation point for customer deliveries/logistics issues
    - Contact customer in case request is not clear/ complete to gather additional information. Coordinate and check with sales and pricing team in case of specific conditions and with finance (cash collection team) in case of credit limit hold
    - Liaise with the different Supply Chain entities: Plant, Finished Goods Planning team, warehousing and participate in Tier meeting of the Plant (daily/weekly).
    - Provide forecast (Short term) for the 2 OES customers to SIOP lead, liaising with sales
    - Provide metrics related to shipment performance on a weekly /monthly basis
    - Inform supply department of any ‘special’ order and negotiate, request delivery time when needed
    - Coordinate shipment process
    - Create collective delivery and give relevant information / instructions to the warehouse for order preparation in full compliance with internal policy and applicable legislation and customer agreed specifications
    - Once orders are ready for shipment, coordinate shipment organization with local warehouse teams and inform customers accordingly.
    - Backorder management: Proactive follow up on backlog, getting delivery times, updating material status, negotiating shipments with customers to ensure order book accuracy, Inform customer accordingly
    - Claims and Returns Management and follow up – Coordinate internally and with customers claims management to ensure correct and efficient handling of claims
    - Ensure follow up on activity with sales
    - Coordinate closely and communicate with sales team to ensure continuity in service to customers and continuous improvement.
    - Coordinate also with other functions such as Marketing, Finance (credit analyst), SC, Quality to answer/ forward customer requests
    - Report incident and issues to management and propose eventual solution. Keep sales informed of important points. Be proactive in problem solving
    - Any other duties not listed as required by the business

  • Attributes/Skills Required:

  • • Good computer skills (MS Office advanced skills and SAP is essential. must be confident users who are familiar with working with EDI (electronic demand inventory/indicator)
    • Highly motivated and enjoys working to tight deadlines.
    • Good communicator – with internal and external parties at all business levels
    • Able to travel to visit customers and suppliers or attend meetings
    • Flexible and willing to meet the needs of the business

  • Knowledge of Incoterms is an asset.
  • Knowledge /Education Required/Sought: Bachelor degree or equal through knowledge Knowledge in a commercial environment Knowledge of MRP Supply Chain knowledge Urgent requirement, Send cv for immediate response.

Posted 16 days ago

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