What Add job title, key skills
Where Add location, town,city
10 miles
£
£
Start a New Search

IT Infrastructure Technician - 3rd Line

Birmingham, West Midlands, England

£30k - 40k per year + Benefits

Permanent

This job has expired.
Start a new job search

Role: IT Infrastructure Technician - 3rd Line

Location: Sutton Coldfield

Salary: £30,000 - £40,000 DOE

A fantastic opportunity has arisen for an experienced IT Infrastructure Technician - 3 rd Line to join a leading organisation in Sutton Coldfield.

The successful candidate will be responsible for the provision of 3rd line technical support, covering Incident management for hardware, software, LAN, WAN, data lines and telecoms.

Responsibilities: IT Infrastructure Technician - 3rd Line

  • 3rd line support with cover for 1st and 2nd line when required
  • To ensure the company's IT equipment and services are operating effectively
  • Effective use of the IT Service Desk to manage incident, problem and change requests through to resolution within agreed SLA/KPI
  • Local and hosted server support
  • Event resolution
  • Problem resolution
  • Communication with end users (customers) both internal and external
  • Communication with 1st and 2 nd Line technicians
  • Project support
  • To be the primary resolver group for problem management
  • LAN/WAN management
  • Email security management
  • Web security management
  • To ensure that all escalated incidents or problems have been documented accordingly prior to being passed back to second/first line for closure

Technical responsibilities: IT Infrastructure Technician - 3rd Line

  • Advanced diagnostics (LAN, WAN, Applications, Desktop, TCPIP)
  • Technical design and document authoring of new and existing systems
  • Liaising with third parties / suppliers regarding issue and problem resolution, configuration
  • 3rd line support with assistance on 1 st and 2 nd line issues where required
  • Configuration of Servers and PCs to standard build specification
  • Backup management
  • Fault reporting to third party suppliers
  • Active Directory administration
  • I-Series administration
  • Support of company and third-party software
  • Support of hardware estate - including supplier liaison, setup and fault reporting
  • 2nd line support with assistance on 1 st line issues where required

Skills and experience:

  • Minimum of 5 years previous experience within an IT management role preferred. Specialist skills training in areas of expertise (e.g. Network, operating systems, comms)
  • MCSE (Microsoft Certified System Engineer) preferred but wide exposure to Microsoft operating systems, and applications, MS Exchange, LAN and WAN infrastructure, TCP/IP, security tools, firewall configuration.
  • ITIL Foundation desirable

If you are an experienced IT Infrastructure Technician - 3rd Line looking for a new challenging role then please send your latest CV to ######### or call Jenny Collin on#########

Posted 35 days ago

report job

This job has expired.
Start a new job search

This job has expired.
Start a new job search

Similar Jobs
Loading...