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Retentions Advisor

Stockport, Greater Manchester

30 days H£25k OTE


Retentions Advisor
£19k per annum
OTE £23£25k

  • Are you experienced at dealing with vulnerable customers who have got into financial difficulties?

  • This is an opportunity to work for a company who are growing and looking to expand their retentions team.

  • The package for the position of Retentions advisor is:

  • * A competitive £19k basic
    * OTE £25k
    * 22 days Holiday + 8 BH
    * Xmas shopping day
    * Birthday off
    * Newly refurbished offices

  • The day to day responsibility for the Retentions Advisor role based in Stockport:

  • * Dealing with existing customers aiming to retain them on existing plans
    * Processing any changes in circumstances effectively and ensuring that customers are on the correct plans
    * Great negotiation skills to ensure that all phone calls are maximised
    * Fantastic telephone manner and ability to communicate with customers

  • For the position of Retentions Advisor we are looking for the following experience:

  • * Previous experience of working to targets and KPIS
    * Knowledge of IVAs and talking the customer through I & E
    * Ability to problem solve and take ownership of each customer objection
    * Extremely focused and driven individual who can work in a FCA regulated environment

  • If this is an opportunity that sounds appealing to you? If so APPLY today for immediate consideration

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Posted 17 days ago

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