Learner Engagement Officer

Zoek Pin Blaydon-on-Tyne, Gateshead, England

£17500 - £19000/annum

Permanent (Full time)

Posted 24 days ago

Job Title: Learner Engagement Officer
Salary – £17,500 - £19,000 per annum
Reporting to Learner Recruitment Manager
Role Overview:
Pinpoint Training are looking for a goal orientated Engagement Officer with drive, enthusiasm and that thrives in a target driven environment. You will be responsible for the timely and effective co-ordination of learner recruitment and enrolment on to programmes across the company provision. Ensuring learners and referral agencies are given relevant Information, Advice & Guidance (IAG), assessing eligibility and suitability, prior to enrolment on to our programmes.
Roles and Responsibilities:
* Attracting new learners to pre-employment programmes by telephone and email facilitating a smooth transition on to programme, ensuring the needs of the learner are always met
* Motivate and encourage people to learn new skills to help them back into employment
* Ensure that General Data Protection Regulations (GDPR) are adhered to with the sending of all information containing personal information of our learners, customers, suppliers, colleagues, stakeholders
* Maintaining good working relationships with recruitment company and partners
* Identify opportunities for growth, develop networks and working relationships in new areas
* Conducting eligibility checks on all learners
* Advertising jobs/training on jobs boards and utilising social media to attract more candidates
* Keeping up to date with any changes within higher education/funding
* Attending jobs fairs
* Able to signpost a learner to other organisations/departments if they already have the qualifications we offer
* Trouble shooting
* Offering IAG on other available opportunities within the business and with external partners
* Meeting and exceeding KPI’s
* Ability to engage with local employers to help find opportunities for learners
* The ability to motivate and encourage others
* Meeting with learner’s face to face to complete inductions and provide support
Experience and Qualifications
* Level 2 or higher IAG qualification
* Experience in a similar role or FE sector
* Worked on an AEB or ESF (SSU) Programme before
* Knowledge of government funded employment and training programmes
* Experience of sales and marketing, including cold calling.
Core Competencies
All Pin Point Training employees are required to demonstrate a number of core competencies
* Self management – manage workload effectively
* Relationship management – develop and maintain productive relationships with your Team, Management, Clients, Partners, Sub contractors and all key stakeholders.
* Customer focused – committed to understanding client aspirations, supporting their needs.
Attitudes & Behaviours
* Represent Pin Point Training in a professional manner on all occasions.
* Strive to improve practice to be creative and innovative and work towards continuous improvement
* To adopt a co-operative approach to delivery by maintaining and promoting effective communications, sharing good practice across the organisation and with externally.
Working Hours: 09:00 – 17:00
(8am start each Monday)
Please apply with your CV via the apply button

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