Customer Service Inbound
Work From Home
£18500 - £21500 Per Annum
Permanent (Full time)
Retail Customer Service Advisor
Full Time 40 hours
Hybrid Working Role
Experienced in Retail, hospitality or customer facing service role ? Looking for a change? Need a better work life balance?
If this sounds appealing then we have a great opportunity for you ...
Based in our city centre call centre, the Customer Service Inbound agent will handle queries from customers and assist them in their day-to-day banking enquiries. You will bring with you your excellent experience in customer service and administration.
If you have never worked in a contact centre before, or within financial services, do not worry! Our employees are from all different professional backgrounds with one thing in common – they love helping people and solving problems!
What you will do as a Customer Service Inbound? Agent:
· Handle queries from customers in relation to their banking needs
· Take ownership of customer queries, solving them at the first point of contact or escalate if required
· Help your team to achieve their shared quality and adherence targets
· Make sure you're hitting those customer satisfaction and service quality levels
· Good IT skills and typing / writing ability
Skills needed as a Customer Service Inbound? Agent:
· High degree of accuracy
· A positive attitude towards providing an excellent level of customer service which goes beyond a customer's expectations
· Good written and verbal communication skills
· Adaptability to changes in procedures/services
· Driven and enthusiastic, taking specific tasks and taking these through to completion.
· Competitive Salary
· Excellent Opportunities for Career Progression
· Full, comprehensive training
· Staff Incentives and rewards
· Overtime and bonus incentives
· 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service
After the first 4 weeks you will have the option of a hybrid role, split between working from home 3 days a week and being office 2 days, therefore you must live in a commutable distance to Belfast.
Interested? Click APPLY below or email your CV to: .23647909**@.com**
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