Customer Service Inbound

Zoek Pin Work From Home

£18500 - £21500 Per Annum

Permanent (Full time)

Posted 29 days ago

Retail Customer Service Advisor

Full Time 40 hours

Hybrid Working Role



Experienced in Retail, hospitality or customer facing service role ? Looking for a change? Need a better work life balance?

If this sounds appealing then we have a great opportunity for you ...

Based in our city centre call centre, the Customer Service Inbound agent will handle queries from customers and assist them in their day-to-day banking enquiries. You will bring with you your excellent experience in customer service and administration.

If you have never worked in a contact centre before, or within financial services, do not worry! Our employees are from all different professional backgrounds with one thing in common – they love helping people and solving problems!

What you will do as a Customer Service Inbound? Agent:

· Handle queries from customers in relation to their banking needs

· Take ownership of customer queries, solving them at the first point of contact or escalate if required

· Help your team to achieve their shared quality and adherence targets

· Make sure you're hitting those customer satisfaction and service quality levels

· Good IT skills and typing / writing ability

Skills needed as a Customer Service Inbound? Agent:

· High degree of accuracy

· A positive attitude towards providing an excellent level of customer service which goes beyond a customer's expectations

· Good written and verbal communication skills

· Adaptability to changes in procedures/services

· Driven and enthusiastic, taking specific tasks and taking these through to completion.


· Competitive Salary

· Excellent Opportunities for Career Progression

· Full, comprehensive training

· Staff Incentives and rewards

· Overtime and bonus incentives

· 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service

After the first 4 weeks you will have the option of a hybrid role, split between working from home 3 days a week and being office 2 days, therefore you must live in a commutable distance to Belfast.

Interested? Click APPLY below or email your CV to: .23647909****

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