Software Support Analyst

Zoek Pin West Heath, Birmingham, England

£30000 - £32000/annum Remote/WFH

Permanent (Full time)

Posted 34 days ago

Software Support Analyst
Remote / Work from home

The 3 things people always ask us about job roles are:

What is it like to work at this company?
What do I get if I do work there?
What would my typical day look like?
I've done my best to answer these questions as concisely and accurately as possible.

If this job role piques your interest, then hit apply and one of the team here will be in touch to discuss further.

Company & culture overview

A software house who develop software products and solutions for the insurance industry
A small, close-knit team of 7 techies/developers
They are a small and independent company, but they have the financial backing of a much larger group, giving you the best of both worlds; a start-up where your job will be secure
A company driven by their inclusive and collaborative nature, everyone's voice is heard and taken seriously
Compensation & benefits

Very competitive £32K salary
Fully remote / WFH working
Exceptional career development - you will be the first support analyst in this company and the scope is for you to grow a team of support analysts beneath you as the company grows; offering a rare opportunity for fast-tracked organic growth into a management position
25 days holiday + bank holidays
Healthcare insurance
Full training on the company's bespoke software, so you can quickly become an SME on the product
The role

In this role, you will be solely responsible for supporting this customers' clients with their software issues
Currently, there are 7 techies/developers in the company who usually share the responsibility for software support, but due to the growth they've been experiencing, they now need someone to support their clients in a full-time capacity
You will need to be a self-starter and be happy to manage your own workload
As mentioned above, there are clear and direct routes into a management position
You will be responsible for supporting bespoke software so any experience in a similar role would be great
Any experience or working knowledge of databases would be beneficial
Part of the role would be to document issues and assist in building the knowledge base for the company
This is a technical position where you will be required to take ownership of the support issues and find creative solutions to them
You will be the face of the company, being the first point of contact for the clients when they have issues - as such, you will need to be a professional person with exceptional communication skills
If you would you like to hear more about this vacancy, or if you have any further questions, then please hit apply now. One of our team will be in touch to discuss once you have done so.

Hope to hear from you soon!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

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