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Customer Service Executive

Zoek Pin Thames Ditton

£24000 per annum

Permanent (Full time)

Customer Service Executive - £24,000 plus excellent bonus, benefits and working environment.

This is a fantastic opportunity for an experienced Customer Service Executive to join an extremely well-established vehicle fleet management company where long term career progression exists.

The successful candidate will be required to provide support to the Account Manager in maintaining and developing existing client relationships through proactive management.

Duties / Attributes:

  • To act as the main day to day point of contact for all clients
  • To produce client documentation within defined timescales.
  • Produce new vehicle orders
  • Progress orders advising clients of any changes
  • Generate and issue new vehicle contracts and monitor return
  • Arrange new vehicle deliveries / vehicle collections
  • Arrange vehicle re-allocations where required
  • To handle and solve all client and driver queries in a prompt and professional manner, seeking guidance from the Account Manager and/or other departments where necessary.
  • To manage and/or generate monthly customer invoicing and recharges.
  • To generate and authorise external supplier orders.
  • To produce regular and ‘ad-hoc’ client reports within defined timescales.
  • To provide advice on rescheduling and early termination, seeking guidance from Account Manager, where necessary.
  • To maintain a professional attitude, building and maintaining relationships with internal and external customers

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Posted 37 days ago

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