IT Support Analyst
Our Client currently has a vacancy for a IT Support Analyst based in our modern Milton Keynes offices.The RoleThe First Line Client IT Support Analyst acts as the 1st line for all Client IT related issues across the business both internally and externally generated ensuring all IT activities are picked up and responded to in a timely fashion. The First Line Client IT Support Analyst will also help and support project based activities, including client based initiatives and internal development improvements to systems and processes.Hours: 9am to 5pm with 30 mins lunch. Working 1 in 3 weekendsWhat you’ll be doingDeliver first line support for all tickets assigned to the Client IT Team, ensuring a timely response based on priority and impact.Drafting and sending all IT related communications out to clients and internally to staff. Responsibility for initially picking up, diagnosing and where possible resolving the issue. Responsibility for ensuring RP systems and services are functioning within the agreed tolerances and delivering PVR to clients.Completing and distributing accurate and timely IT related statistics to support internal functions in reviewing service levels provided to clients.Action all client and store changes, ensuring IT systems are correctly set up to specification to ensure timely delivery of data.Re-running of reports identified with issues within appropriate timeframe to client deadlines and deliver non-standard weekly, quarterly and RTI within appropriate timeframe.About youWe are looking for someone with the following skills and experience:-General IT and/or customer service background.General software and hardware awareness.IT related qualification/degree preferred or suitable experience. Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion. We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Posted 16 days ago