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Technical Support




Responsible for providing phone and chat support for all customers within the firm. This includes guidance, assistance, coordination, and follow up on questions and issues on all applications, hardware and software.Provide Level 1 phone/chat support.Meet and/or exceed service level agreements for assigned support tickets.Record requests, incidents and status information through the use of firm's ticket handling system.Support the implementation and deployment of internal business systems and solutions.Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status.Provide detailed documentation of all customer transactions via our ticket handling system.May be required to help train and support our new hires via peer advising.

Posted 23 days ago

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