Internal Sales Order Processor

Zoek Pin Redditch, Worcestershire, England

£22000 - £25000 per annum

Permanent (Full time)

Posted 32 days ago

Our client is a well-established company in Redditch is going through a period of growth and they are looking for an experienced Internal Sales Order Processor to work within their team to develop and increase customer experience in the sales office. Hours -Monday - Friday 8:30am – 5:30pm. Salary: £22,000-25,000
If you have a natural attitude which is people focused and on delivering good results and want to work hard, be part of a friendly team and an expanding company and can do the following tasks with opportunities for progression as the company grows, this could be the perfect role for you.
As the Internal Sales Order Processor you will be responsible for: Ensuring customer satisfaction is assured and sales are increasing profitably by processing customer orders correctly, advising on correct products, identifying buying patterns and sales opportunities and communicating with other team members to make sure our customers are satisfied. In addition, you will be responsible for creating purchase orders, negotiating prices and delivery schedules, sourcing and cost reductions initiative for purchasing office.
Internal Sales Order Processor daily duties :-
Achieve Financial Objectives By ensuring all orders are processed accurately.
Also identifying up selling and cross-selling opportunities being aware of buying patterns and making sure we are receiving expected orders, spotting efficiencies for the business and customers.
For the purchasing office, identify cost-saving opportunities and on-time deliveries.
Organisational Efficiency By identifying regular requests and orders, then systemising the process, having pricing lists to hand for enquiries, clearly logging all pricing in an easily retrievable method, creating clear analysis of data to ensure quick and accurate decisions can be made.
Communicating both by listening and understanding requirements and clearly delivering pricing that is understood for the recipient.
Good Financial Awareness By having a grasp of commercial processes and being able to convert data to suit the enquiries.
Maintain Organisations Reputation and Operations By professionally representing the organisation and having a positive ‘can do’ attitude and keeping information confidential. Contribute to the Team Environment By accomplishing related results as needed and understanding your role is a key part of the business process and timely and regular communication between all departments is vital to company success.
Internal Sales Order Processor key tasks include:-
✓ Answering a high volume of in-bound calls
✓ Taking customers’ orders by phone and email, processing them on the computer system
✓ Placing orders by phone and email, processing them on the computer system
✓ Always provide an excellent level of service, by using professional manner and operating within company values and guidelines
✓ Create quotations for new enquiries ensuring the price is within set guidelines
✓ Manage business relationships to ensure that we are maintaining business and making the most of opportunities, as well as seeking out opportunities with lapsed or prospective customers.
✓ Logging all enquiries
✓ Up-selling and cross-selling on products and generating leads
✓ Cost-saving exercises
✓ Following up on leads gained and quotes sent by sales staff
✓ Closing sales
✓ Making outbound calls and being proactive with sales promotions
✓ Winning new business
✓ Responding to customer complaints in the appropriate manner and ensuring the customer is satisfied with the result
✓ Associated sales activity administration
✓ Any duties in providing excellent customer care

The successful candidate will have worked in a similar office-based sales office experience and have worked in either purchasing, internal sales or customer service. Computer literacy is essential A good working knowledge of Microsoft Office – Word/Excel/Outlook. Being comfortable working with numbers, . quantities and pricing is vital Candidates must have a positive and forward-thinking attitude, be proud of their own standard of work, promote the company and continually ensure that customers receive the level of service required. If you think you have the skills and experience that my client is looking for then click APPLY and I will be in touch soon about this and other suitable vacancies, we have for you.

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