Customer Advisor (6 months contract)

Zoek Pin Sutton Coldfield, Birmingham, England

Permanent (Unspecified)

Posted 7 days ago

Penns Personnel are recruiting for a Customer Sales Advisor to join a well established, prestigious organisation based in Birmingham on a 6 months contract

The Job Role

Working as part of a highly motivated, friendly team. Duties will include:

  • Processing customer orders onto the database from incoming and outgoing calls made from the contact centre via calls and emails
  • Ensuring all transactions are completed within a set time scale
  • Handling sales orders and ensuring the call quality standard is met on every call.
  • Carry out requests received from internal customers and other departments
  • Act as an advisor to all other departments with regards to Consumer Sales enquiries

Key Responsibilities
· Handle all types of calls including inbound and outbound.

  • Handle sales orders face to face via the ticket office counter ensuring that your cash/till balances at the end of the day.
  • Ensure that you are compliant with the Data Protection Act at all times by ensuring that you are speaking to the right customer.
  • Follow calls scripts at all times.
  • Update customer records onto the system accurately.
  • Ensure all tasks are completed within set time scales and relevant processes are adhered to.

The Hours - 35 hours per week (9am to 5pm), which will include working Saturdays (with a day off in the week) so you will need to be flexible. Initially approx twice a month.

The hours are as follows on a tweak rota: 3 days in the office and 2 days from home week 1 and 3 days from home and 2 days in the office week 2

Salary : £17,290 per annum (£ per hour)

Do not miss out on this fantastic opportunity! Send your CV today - we want to hear from you.

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