Urdu Speaking Team Manager

Zoek Pin Glasgow, Scotland

£25000 - £27000/annum

Permanent (Full time)

Posted 32 days ago

Urdu Team Leader

Role: Urdu Speaking Team Manager
Location: Glasgow (home based to begin with)
Salary: Up to £27, 000
Shifts: Operational Hours are 24/7 - Shifts TBC

CCA Recruitment are currently recruiting for one of the most interesting Urdu speaking Contact Centre Team Leader opportunities home based then moving onsite in Glasgow

This is a unique opportunity for an Urdu speaking Team Leader to be at the forefront of customer experience for one of the world's most exciting social media brands. Leading and managing a team engaged in fast-paced Content Moderation, your team engage with potentially sensitive digital content to ensure the trust and safety of a client's platform.

As a Team Leader you will:

· Lead, develop and manage a team of Content Moderators in high-volume environment
· Effectively manage performance through frequent coaching and appraisals
· Provide strong leadership to help deliver a positive culture to develop staff to their full potential
· Develop strong operational relationships with key stakeholders to achieve business objectives.

To be considered for this opportunity:

· Must be fluent in Urdu and English
· Possess strong leadership skills and the proven ability to develop high-performing teams
· Have experience within content moderation (preferable) or strong contact centre team manage
· Fantastic IT skills with demonstrated experience in all Microsoft packages
· Be results oriented and motivated to deliver consistent results
· Strong organisational and communication skills to engage team and stakeholders
· High attention to detail and ability to identify and control risks

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