Customer Service Advisor

Zoek Pin Manchester, Greater Manchester, England

£19500 - £20500/annum

Permanent (Full time)

Posted 8 days ago

Customer Service Advisor

Inspired by their unique client base, our multi-award-winning client are looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience.

Role Overview of a Customer Service Advisor

As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, dealing with various queries on their accounts, ensuring that the customer is dealt with in a professional manner whilst promoting a positive experience.

Our client is looking for a confident communicator with a passion for delivering exception customer service.

Specifics of a Customer Service Advisor

Employment Type: Full-time – permanent

Working Hours: 40 hours per week, working across five days.

Must be flexible to work shifts between the hours of 8am-8pm Mon- Sun.

Responsibilities of a Customer Service Advisor

Build rapport with customers in a consultative manner

Listen to the customer's needs to ensure a positive and unique solution to their queries

Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides

Promote and up-sell a number of company products and services.

Ensure all administration is completed accurately

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