IT 2nd Line Technician Head Office
£26000 - £30000 per annum + Please refer to advert
Permanent (Full time)
Elysium Healthcare is one of the UKs leading provider of independent specialist secure and stepdown services for people with mental illness, personality disorders, learning disabilities, autism spectrum disorders and brain injuries. We have 75+ hospitals and care homes, and close to 5,000 employees. Elysium Healthcare brings together a unique approach to the delivery of care where the service user is embedded in the heart of all aspects of hospital life. Our inclusive way of working has the service user as a true partner in their care. We recognise that each and every member of staff has an important role to play in the success of Elysium. It is with their dedication, passion and hard work that we can deliver excellent care programs that truly benefit the service users. Job Overview: To provide 2nd line technical support, assisting with hardware and software problems via phone and ticketing system. We require proficient and strong minded individuals to work within our expanding team of technology analysts. This is an excellent opportunity for someone who is experienced in an IT Support/ Service Desk environment to provide high quality support in a customer focused role. The applicant must be able to display an infectious Customer Service attitude, and ideally have a good knowledge of ITIL. Good spoken and written English is essential. Duties and Responsibilities: - To provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service for all support queries and ensure that all SLAs are met - To work effectively and productively with 3rd line support - To take ownership of user problems, perform technical diagnosis and fix the issue either remotely or arrange a site visit. - To log all calls on the tickets logging system and maintain full documentation - To maintain user security on all systems - Ensures that internal SLAs and ITIL processes are followed - Maintain a knowledge base of any software or hardware problems detected - To arrange for external support visit where problems cannot be resolved remotely Skills/Attributes Required: - Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/10/XP) - Networking Experience (LAN, WAN & WiFi) - Experience using and troubleshooting Libra & MS Office Suite (2003,2007,2010 &2013) - Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation) - Knowledge of Active Directory & Exchange Server - Understanding of Printers Setup & Maintenance - Understanding of PC hardware setup /configuration and TCP/IP networking skills - Excellent telephone manner and face to face communication skills - Exposure to MS SQL server and powershell would be beneficial - IT related degree would be beneficial, but is not essential Benefits: In return for your expertise and hard work, we offer a wide range of benefits: - 25 days annual leave plus bank holidays (at commencement of employment) - A Group Personal Pension Plan (GPPP) - Life Assurance - Free meals while on duty - Employee Assistance Services - Continuous learning and development - Career development - Voluntary Benefit Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of children/service users. Candidates will be subject to a DBS disclosure.
Posted 13 days ago