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1st Line Support Analyst Up to £27K London

City of London, London

£20000 - £27000 per annum

Permanent

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1st Line Support Analyst Up to £27K London

My client a leading professional services organisation are looking for a service desk analyst to join their team providing support and good customer service to users. Their userbase is a combination of Windows and Mac and the successful candidate will be responsible for ensuring phone calls and tickets are responded to.

Key Responsibilities:

  • Maintain agreed SLAs updating ticket information as you work from diagnostics though to resolution

  • Day to day management of user accounts in Active Directory

  • Day to day management of users in Office 365

  • Assisting users with mobile devices

Key Technologies:

  • Windows desktop operating systems

  • Active Directory

  • Group Policy

  • Office 365

  • Windows Server editions

  • Antivirus technologies

  • Mac OS

If you have excellent customer facing skills as well as excellent time management skills and are looking for your next role then please apply now for immediate consideration!!

Posted 7 days ago

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