Tribunal Assistant - London | Zoek UK | 056dd4
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London, Greater London, England
Temporary (Full time)
Pay - £
Duration - 3 - 6 months
Hours - 35hrs
Type - Temporary
Location - Remote (must be flexible regarding coming into the office)
Start - asap
Out client is a well-recognised membership body based in central London. They are looking for a strong administrator to assist with case handling and legal correspondence.
What you will be doing:
Deal with case related correspondence and ancillary applications, undertaking paralegal activities as and when instructed
Deal with correspondence received regarding the service's activities and the procedures for challenging charges, using a portfolio of standard letters and drafting custom replies where appropriate.
Deal with written, telephone and personal enquiries from the customer service centre operatives and members of the public regarding the services' procedures, according to established service standards and protocols.
Identify potentially complex queries and any complaints against the service and escalate these to the appropriate level for resolution according to the established framework.
To assist as required in service development projects and initiatives, including carrying out necessary project administration.
To provide office cover for other members of the team as and when required.
Assist in the arrangement of seminars, working groups, training sessions and seminars as required, including the scheduling of meetings, welcome of external attendees, provision of supplies and refreshments, and minute the client is looking for:
Experience in using ICT applications, including Microsoft Word, Outlook and Excel (essential).
Knowledge or experience of working within legal regulations and statutory processes (desirable).
Experience of working within detailed administrative processes and procedures to deliver a high quality, public-facing service (desirable).
A clear understanding of working in a statutory environment and dealing with service users who may be unhappy with a tribunal decision in their case (desirable).
Clear understanding of the nature of administering an appeals service with independent adjudicators making legally binding decisions (desirable).
Understanding of the workings of local government and the issues confronting local authorities (desirable).Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK