Customer Service Advisor

Zoek Pin Grimsby, North East Lincolnshire, England

Permanent (Unspecified)

Posted 44 days ago

Lincoln - LN5 7JE

Permanent - Full time - Working hours - Average of 37 hours per week

£19,380 per annum with increases dependent upon successful performance reviews + Yearly bonus scheme of up to 8% of your salary

"Our Purpose is to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop."

At Anglian Water we are now recruiting for exceptional customer service individuals (from all walks of life) to join our high performing teams and work towards supporting our customers from across the region.

What will you be doing?

With your professional telephone manner and excellent communication, you will be the front-line voice dealing with a wide range of different telephone calls. You'll be taking inbound calls and, on occasion, making some outbound calls as well. Our frontline staff use a variety of IT systems, so being computer minded would be advantageous. Life in our contact centres is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors, team members and team leaders who love what they do!

What do you need?

You don't need to have worked in a contact centre before; you just need to have a willingness to learn, excellent communication and a strong desire to do the right thing for our customers every time.

We are looking for candidates who have a natural ability to be empathetic, confident and passionate as well as resilient. In addition, being adaptable and having experience of working to targets is essential.

In return, we'll provide a thorough training package to support you in dealing with our customers confidently.

You won't be alone! As well as joining as part of a group, you will also have extensive mentoring to ensure you have the support you need whilst you learn how to provide an outstanding service to our customers.

Virtual Open Events - Find out more about us!

We like to give you the opportunity to ask about our roles and what it's like to work for Anglian Water. This will be a great opportunity to meet some of the team members and hiring managers in a more informal environment and ask any questions.

If you would like to join, please follow this link to register your interest.

Anglian Water Open Event 02/09/21 1pm-2pm

Anglian Water Open Event 02/09/21 5pm-6pm

If you are unable to use these links please contact us on .

Why should you become a colleague?

Being a successful water company doesn't come easy! Our people are important to us! We want to make sure we reward and recognise all the great work that they do. Our extensive benefits package includes:

  • Yearly bonus scheme of up to 8% of your salary - depending on your performance
  • Competitive pension scheme where Anglian Water double the contribution you make!
  • 23 days annual leave rising with length of service, plus opportunity to buy and sell annual leave
  • Private health and dental care for you and your family members
  • Free eye tests
  • 20% off new EE telephone contracts
  • Loyalty savings scheme
  • Flexible benefits to support your wellbeing
  • Plus, lots more!

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

Where will I work?

Our offices are based in Lincoln and we do have home working capability. We use our offices for both the training and mentoring periods as this will help the right candidate to get to know both the company and the people they are working with. After the mentoring period and where an individual's performance has met the standards required, then you can apply; if this is preferable, for home working. ? This will be discussed in more detail with your line manager as part of your ongoing performance review.

What hours will I work?

Our opening hours are Monday- Sunday 6am-11pm and we are offering for you to join on Monthly Schedules, this means you will work a variety of shifts within the working window which will be confirmed to you on a monthly basis. Bank holiday working will also be required as part of the shifts.

Anglian Water - A bit about us!

Customers are at the heart of our business and with over 6 million customers to care for we need a dedicated and personable team to manage our 7,000 daily calls across our Customer Service departments.

We pride ourselves as an employer of choice and we are working towards remaining a leading customer service business in the UK, not just a leading water company!

Find out more about us here:



If you are offered a job with us, your job title is subject to change depending on the team you are going into. You will also be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, and identity check. Depending on your role, you may also be subject to further pre-employment checks.

Start dates: .21 & .21

Closing date: .21 (don't miss it!).

Virtual interview dates: .21 - .21

For any queries please don't hesitate to get in touch with our team at****.

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