Member Experience Host - Everlast Fitness

Zoek Pin Oldham, England

Permanent (Full time)

Posted 8 days ago

40 Hours - Full Time - Fully Flexible

Job Purpose:

* To run the club's reception desk effectively, being the first point of contact for members, assisting them face-to-face and over the phone.

* To be accountable for the club's cash handling routines and cash management system.

* To engage with all members and guests in our club, highlighting the USP over a none staffed operator.

* To maximise every member and guest’s experience in our club.

* To anticipate all our members and guest’s needs, and signpost them to facilities and fitness products most suited to them.

* To support the sales and retention of memberships through excellent customer service.

* To have a thorough understanding of the fitness products/services on offer.

* To recommend secondary spend retail products and upsell at every opportunity.

* To contribute with the cleaning and hygiene standards of the club as and when required.

* To be a competent key holder of the club, covering shifts as and when required

* To have a good understanding of the membership software system.

Main Duties and Responsibilities:

* Front of House Excellence

* To positively interact with every member and guest as soon as they enter the facility.

* To ensure the correct products and services are recommended to every member.

Fitness Product

* Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus.

* Support the Fitness Manager with Gym Floor

* Tasks focus points and challenges.

* Take part in new classes to ensure you can effectively communicate to members

* Ensure that you have experienced the products and services on offer.

Operational Standards

* Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.

* Complete key holder duties including basic pool plant duties.


* To drive the secondary, spend KPI targets.

* To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

* Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests.

* Ensure the effective management of swimming lessons when on shift

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