Head of Business Analyst and Solution Design Team

Zoek Pin Newcastle upon Tyne, England


Permanent (Full time)

Posted 6 days ago

Apply before Sun 5th Sep 2021 at 11:55pm

Salary and Office Locations (based 2-3 days a week)

Croydon - 1 Ruskin Square, Croydon, CR0 2WF £70,603

Liverpool - India Building, 31 Water Street, City Centre, Liverpool, L2 0RD £64,052

Manchester - 3 New Bailey Square, New Bailey Street, Salford, M3 5AY £64,052

Newcastle - Benton Park View, Longbenton, Newcastle, NE98 1ZZ £64,052

Nottingham - Unity Square, Nottingham, NG2 1NL £64,052

Stratford - 14 Westfield Avenue, Stratford, London E20 1HZ £70,(Apply online only) Parliament Street, Westminster, London, SW1A 2BQ £70,603


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is a significant employer, with 65,000 staff, and therefore people analytics plays a meaningful part in inspiring change and crafting the future of the organisation. This role leads all aspects of the delivery of this activity, the professional standards and the innovation applied to find creative ways to deliver highly effective solutions.

At HMRC, we are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

Job Description

There could be no more exciting time to be a leader in HM Revenue & Customs (HMRC).

As we support the government’s agenda and undergo huge ground-breaking transformational change.

The department has a vital role to play in making sure that effective business processes and IT systems operate at the UK border, and enable the continued safe. Movement of goods, passengers and parcels now that the UK has left the EU with a negotiated agreement.

Borders and Trade Group (B&T) is responsible for ensuring the changes to meet Policy intent and Ministerial objectives for the next phase of EU transition are delivered. This includes ending Staged Customs Controls and implementing the Northern Ireland Protocol and supporting delivery of an outstanding digital UK border operation by 2030. You will be joining a GMPP registered Programme, valued in excess of £300m, delivering c100 projects throughout 21/22.

The Business Discovery workstream is accountable to the Borders & Trade Programme for impacting new proposed scope elements and changes. It is a meaningful and integral part of the Groups change control, programme governance and change life cycle management.

You will lead a small team of Business Analysts accountable for translating Policy intent into Business Requirements (level 1), to enable those to be taken into delivery, working to results-oriented timelines and levels of complexity. You will also be accountable for the overall solution design, ensuring that the policy intent is achieved across the full range of projects in delivery and that the overall service proposition works for our customers.


Coordinate requirement activities, their validation and sign-off ensuring that the needs of the key partners are articulated to. Determining need and value of performing the activity based on the context.

Coordinate and lead on the evaluation of requirements against the present state (where we are) & the target state (where we want to be) and find opportunities to develop successful business requirements as well as nurture partner relationships needed to make the transition.

Lead on ensuring that the potential consequences of a change are accurately identified, that stakeholders have been identified and are part of the overall process and that benefits have been collated in response to the impact analysis.

Collaborate closely with business owners, business architects, business users change and technical teams to determine solutions.

Handle the delivery of change against a fully auditable process.

Coordinate change with policy and strategy to ensure business systems, workflows and processes contribute to target operating model.

Essential Criteria

Recognised Project Delivery professional, with significant experience of working in a sophisticated Project/Programme environment.

Desirable Criteria

Recognised Project Delivery qualifications, for example:

•BCAPM Registered Project Professionals

•International Diploma in Business Analysis

•Membership of Association for Project Management

•Leading Successful Programmes (MSP)

•APM Registered Project Professional

Technical skills

We'll assess you against these technical skills during the selection process:

•5 minutes presentation explaining what you believe you would bring to the role and how your previous skills and experience will apply.

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