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Customer Service Coordinator

Blackpool, Lancashire, England



Customer Service Coordinator

Location: Blackpool, FY4 4QE

Salary: Competitive, depending on experience

Hours of Work: Mon-Fri 9am-5pm, with flexibility

About the Company:

Our client is a manufacturer of health supplements and sports nutrition products. Their key mission is to serve and develop the health supplement and sports nutrition market sector on a national and international basis. They work to exceed their quality, delivery and cost through continuous improvement and customer interaction.

Customer Service Coordinator Responsibilities:

  • Organise entry of customer orders and issue sales order confirmations within 24hrs.
  • Obtain signed product specifications from customers for new products.
  • Set up new products and packing specifications.
  • Liaise with Purchasing, Sales and Technical departments to cost products.
  • Liaise with purchasing and production departments to ensure delivery dates are met.
  • Produce accurate picking lists for the warehouse in order to arrange a delivery note and despatch of goods.
  • Create pro-forma invoices as required.
  • Deal with all customer enquiries / complaints in an efficient, professional & courteous manner and to the required standard and guidelines as set out by our client.
  • Establish and maintain effective working relationships with co-workers, customers and suppliers.
  • Continually update computer records with relevant information such as pricing, status, delivery dates, raw materials etc.
  • Supply customer order status reports on a weekly/monthly basis.
  • Provide general administrative support and answer the telephone.
  • Provide formulations and samples to customers / suppliers where appropriate.
  • Maintain effective and accurate filing systems.
  • Greet and ensure visitors to our client are dealt with in a professional manner and to the required Health and Safety Guidelines.
  • Control and arrange ordering of office supplies as required. Ensure costs are monitored and best price achieved.
  • Adhere to stated policies and procedures relating to health and safety, and quality management.

Customer Service Coordinator Requirements:

  • Good IT skills in computer input, Microsoft Word and Excel
  • Good communication and organisational skills
  • Ability to prioritise work on a daily basis
  • Be able to adapt quickly and problem solve
  • Work as a team player
  • A good telephone manner
  • The ability to meet tight deadlines
  • Attention to detail
  • Ability to work in a fast-paced environment
  • Be able to stay calm in difficult situations
  • Be patient, tactful, diplomatic and approachable
  • Respect the importance of confidentiality

Customer Service Coordinator Benefits:

  • Competitive salary
  • Holidays that increase with time served + 8 bank holidays
  • Free onsite parking
  • Nights out for employees (e.g. Christmas Party, boxing nights and more!)
  • Cycle to Work scheme
  • Discounted Gym memberships
  • Discounted Mobile Phone scheme

If you feel that you meet the Customer Service Coordinator requirements, please apply now!

Posted 24 days ago

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