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Time and Attendance Advisor

Preston, Lancashire

Up to £11.15 per hour

Contract (Full time)

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Time & Attendance Advisors; Based in Preston Duration; 3 Months; 37 per week; pay rate: £11.15 per hour PAYE

  • We currently have opportunities with our client in Preston for Time & Attendance Administrators to handle a busy customer facing environment, dealing with queries from individuals and different Business Units which will range from straightforward queries through to complex ones; For example, from processing absence and overtime to investigating pay queries and shift payments.
  • Whilst confidence, initiative and good telephone skills are important, excellent customer service is a key element to this role.
  • You will be highly motivated with the ability to quickly digest and apply new concepts and develop novel solutions to challenging problems. We are looking for individuals who demonstrate a flexible, positive attitude.
  • You will have the ability to work effectively independently as well as in a team, with strong analysis and problemsolving skills. A willingness to learn is essential.
  • Main responsibilities:
  • Management of all Time & Attendance queries both by email and telephone
  • Seeking to exceed Customers needs where possible by going out of your way to find the best solution to their enquiry and leave them feeling confident in us
  • Providing accurate and effective information to our customers
  • Working quickly, efficiently and accurately without compromising on quality
  • Managing your own workload to ensure personal and team targets are met
  • Assisting in the review, development and implementation of changes to working procedures
  • Skills and Experience:
  • Working in a customer focused environment
  • Providing written and verbal customer service
  • Intermediate Microsoft Office skills e.g. mail merges, creating slideshows in PowerPoint, utilising Outlook to create address books and signatures, excellent Excel skills including creating formulas, pivot tables, macros, VLOOKUP etc.
  • Use of bespoke IT tools and systems e.g. query management tools such as ServiceNow
  • Knowledge of the Open Options application or other time and attendance systems
  • Please note Morson International are acting as an employment business in relation to this vacancy.
  • Administration; filing; efiling; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control

Posted 42 days ago

This job has expired.
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This job has expired.
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