What Add job title, key skills
Where Add location, town,city
10 miles
£
£
Start a New Search

Membership Support Advisor

Kensington and Chelsea

£10 - £12ph

Temporary

* Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals including Non-Clinical and Clinical Membership Support Advisor Clinical Operations team have a fantastic opportunity as a Membership Support Advisor. This is a Customer Service role within our operations support function, you’ll be responsible for the activities that build our operation and keeps it South Kensington. 

Temporary: 4 weeks initially   Monday -Friday - full time hours (likely to be 9 - 6 with 1 hour lunch £10 - £12ph

  • Desirable: * Experience working for a tech start up within the customer support team
  • *
  • Desirable: * Relevant experience in healthcare using NHS patient’s systems (SystmOne, * EMIS, Rio)
  • *
  • Desirable: * Background in healthcare
  • *
  • Worked * in a Call centre and Customers/ Patients facing roles with Admin * experience
  • *
  • Experience working shift patterns
  • *
  • Basic * knowledge in medical terminology will be ideal
  • *
  • Interest * in healthcare and technology
  • Provide * exceptional clinical service, currently serving over 400,000 members * (customers)
  • *
  • Be * first line support for our members including email and telephone support
  • *
  • Support * our members to better use product (app & service) functionality
  • *
  • Manage * the communication channels between the clinicians and the team
  • *
  • Manage * the clinician database and other administration process
  • *
  • Work * with team leads on continuous improvement of our service
  • *
  • Escalating * customer issues based on predefined processes
  • *
  • Help * creating processes for support and operations team in line with regulatory * requirements to improve our service levels
  • *
  • Identify * potential system failures, report and help fixing them  
  • *
  • Provide * direct support to patients and GPs
  • *
  • Keep * up to date
  • Excellent * communication and verbal skills
  • *
  • Passionate * to provide outstanding customer service
  • *
  • Evidence * of taking ownership in various professional and non-professional areas *  
  • *
  • Quick * learner- understanding new procedures and systems
  • *
  • Ability * to multitask and prioritise across various business systems
  • *
  • Avid * ambassador that will promote the teams values and missions as the * company’s first point of contact to our customers
  • *
  • Strong * ability to work under pressure  
  • *
  • Should * have an enthusiastic approach to problem solving
  • * We are an equal opportunities employer

    * To discuss this opportunity in more detail, contact the Non-Clinical Recruitment team at Your World Healthcare on #########

    Posted 13 days ago

    report job
    Similar Jobs
    Loading...
      Apply