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Desktop Support Engineer Financial Services London

London

£35000.00 - £45000.00 per annum

Permanent

Company Description

A Financial Organisation is looking to hire a Desktop Support Engineer to join their company in London.

Job description

You will be part of a global desktop support team who are responsible for the support and administration of all infrastructure. You will be tasked with supporting desktop services for local and international staff through BAU service as well as ad hoc project work.

Key Responsibilities

  • Respond effectively to incidents and service requests via ticket system, mail or phone
  • Resolve all desktop related incidents and requests within the defined SLAs of the group
  • Identify and implementing service improvements
  • Interact with the Global Service Desk to increase 1st time fix rate

Key skills

  • Proven experience working within a Desktop Support team
  • Windows 7 and 10 experience
  • Strong experience with Citrix XenApp, XenDesktop
  • Office 365 experience
  • Microsoft server technologies AD, DNA, DHCP, SCCM
  • Strong experience providing VIP support
  • Experience working with large financial institutions an advantage
  • Market data applications knowledge beneficial (Reuters, Bloomberg)
  • ITIL

If this role sounds of interest please apply below or call me on#########

Posted 18 days ago

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