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Helpdesk Administrator

Wellingborough

£17000 - £18000 per annum

Permanent

Helpdesk Administrator Monday to Friday (9am - 5pm)Salary £17,000 - £18,000 D.O.EWellingboroughMy client is looking for someone who loves to solve customer problems and enjoys being on the telephone. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be finding out the nature of the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued.The role involves:Inbound telephone support to customersOrdering stock on behalf of clients and arranging deliveriesOn the spot problem solving and diagnostics of both software and hardwareSolving queries between merchants and their banking partnersCommunicating with other departments to ensure customers receive the best service possible Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Posted 16 days ago

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