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Customer Service Representative

Lincoln

Permanent

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Job location: Witham St Hughs (Lincolnshire)  LN6 9TN

  • The role of the Customer Service Advisor is to maximize customer satisfaction and revenue by meeting supplier/ customer needs and expectations relating to contract execution and order fulfillment. The successful candidate will be the primary point of contact for all aspects related to contracts and inbound/ outbound domestic or EU deliveries. The position holder will deal with customer planning and contract scheduling and all customer after care such as complaint management, customer performance metrics and inputs on the customer account plans. 

  • Due to the nature of the role, remote weekend cover is required on average 1 week in 4. Flexibility for late finishes 17:30-18:00 is required. 

  • Main Tasks:
    • Manages and optimises contractual positions and the nomination of inbound and outbound counterparty obligations
    • Monitor order patterns, anticipating demand and scheduling and pro-actively inform suppliers and customers about contract balances and related information 
    • Work closely with the commercial, planning and logistics teams to ensure that suppliers and customers delivery requirements can be met whilst maintaining an efficient and effective supply chain 
    • Proactively informing suppliers and customers of any delays with deliveries and ensure minimal impact to suppliers/ customers 
    • To act as a main point of contact for suppliers and customers for any queries including problem solving and any complaints 
    • Efficient order processing 
    • Ensure accurate information is inputted that supports demand and delivery forecasting and run reports for the customer service/ supply chain team 
  • Qualifications:
    • 5 GCSE’s (Including English and Mathematics) or equivalent secondary level qualifications 
    • Proven relevant customer services experience gained in a business to business environment
    • Knowledge and experience of customer services in a logistics and supply chain environment would be a distinct advantage, but not essential 
    • Excellent verbal and written communication skills in fluent English 
    • PC literate with a good working knowledge of Microsoft Office (Word and intermediate Excel), SAP or knowledge of another ERP system would be advantageous 
    • A confident and professional customer focused telephone and email manner, understanding the customers needs 
    • Ability to develop and maintain good working relationships with both customers and suppliers
    • Proven ability to prioritise and meet strict deadlines in a fast paced environment, whilst maintaining excellent attention to detail at all times
    • Demonstrate a competent level of commercial/business understanding
    • Be self-motivated and an effective team player
  • Our Offer
  • In return for your expertise and commitment, we will provide a fast paced stimulating environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest private companies in the world. 

  • Cargill is committed to being an inclusive employer. Click here to find out

Posted 13 days ago

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