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Engagements Co-ordinator, PMO

Hemel Hempstead



Company Description

Here at NPS we have a simple set of values that sets out who we are as a company. We are:

Intelligent – we make the right choices

Involved – our enthusiasm creates energy

Innovative – we always ask what’s next

Our business is all about making lives safer, healthier, better managed and mobile

Our software underpins critical police, health, housing  and local government services, ensuring delivery of the right data at the right time to protect and improve people’s lives.

We’re as committed to the positive social outcomes of our customers’ services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.

Our story

Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.

We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.

Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.

Working closely with our customers – the service providers – we define people’s needs today and in the future – and work intelligently to continuously improve our software products and data management.

Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.

We’re proud of the role we play, improving people’s lives through dependable critical services. With a growing number of customers globally, we’re going to make a difference to millions of people more.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

This role is to act as a project co-ordinator within Local Government and Social Housing at Northgate Public Services. Projects can involve systems implementation and consultancy covering Housing, Customer Relationship Management, Public Protection, Revenues and Benefits, Document Management or specific projects for central government (Blue Badge, HGV Charging for example). In addition to UK based projects Northgate Public Services also has several international projects in Housing management based in Australia and Canada. Projects can be very large and require the services of a dedicated project manager but also range down to much smaller engagements which would also be allocated to a project manager, in each case acting in a supplier delivery role.  In addition there are many small deliveries that do not require a project manager but need to be actively managed.

Northgate Public Services is in the process of rolling out a professional services automation tool (KPSA) across the whole business, to be fully in place by the end of the year.  Within KPSA projects are known as engagements.

The role will include initially working with the Programme & Projects Manager, Government & Housing, along with project managers, team leads & other PMO resources during the preparation stages for going live in 2019.

Subsequently the role will involve providing oversight of all engagements within the Government & Housing division.


  • Main point of contact for offshore Kimble Operations Team and Resource Support Team in terms of queries relating to ownership and resource requirements.

  • Ensure that all new Engagements populated from CRM receive the right level of input from the correct delivery team at each stage in the process.

  • Act as Engagement owner for any new engagements in interim whilst the correct owner is identified and assigned.

  • Provide oversight when an engagement is delivered by more than one Business Unit ensuring that the customer experiences a joined up and coordinated approach, liaising with the Program Manager if one is in place for this project.

  • Ensure that all completed Engagements are closed down with invoicing completed.

  • Provide cover when an Engagement Owner is unavailable to work with Finance to ensure that financial reporting is updated and accurate.

  • Build the offshore team’s knowledge of how the Business is structured and who is responsible for what.



  • Good working knowledge of MS Excel
  • Excellent interpersonal, communication and organisational skills
  • Structured & proactive approach
  • Ability to work with minimum supervision
  • Ability to learn new skills quickly.


  • Understanding of business areas within Government & Housing including commercial aspects

  • Knowledge of MS Project

  • Knowledge of Prince2 principles

  • Willingness to travel in the UK

  • Additional Information

All your information will be kept confidential according to EEO guidelines.

Employees of Northgate Public Services are entitled to the following Company funded benefits:

  • Single Private Medical Cover (with the option to select family cover at an additional cost)

  • 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days (during enrollment window)

  • 4 x basic salary life assurance cover

  • A Group Pension Plan with fantastic employer contributions

  • A selection of tax efficient flexible benefits to suit your individual needs

  • The role offers a competitive salary.


  • Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

  • All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a

D​isclosure  Barring Service (DBS) check may also be required.

  • Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

Posted 12 days ago

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