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Customer Service Advisor

Crewe, Cheshire, England

£8.37 - 8.37 per hour

Permanent (Full time)

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Are you looking for the next step in your customer service career? Or are you looking for a starting point in your career? An opportunity has arisen to join a well known, established company based in Crewe!!

Offering a competitive salary, great benefits, fun work environment and best in class training, development and career opportunities.

You will be required to assist customers with a wide range of queries which will involve taking inbound calls, corresponding via email, using in-house systems and problem solving whilst maintaining customer satisfaction is a major part of the role.

Responsibilities:

  • Taking inbound calls from customers and clients regarding a range of queries
  • Booking clients deliveries in line with lead times to ensure that the delivery is successful
  • Resolving queries in a timely manner
  • To provide first contact delight to all customers
  • Be flexible to take on other reasonable duties as required by your team manager
  • Pro-actively respond to customer enquiries resolving the query with best solution for the customer
  • Recording and updating information accurately
  • Offering solutions to any issues that might arise making sure that clients and their customers are always happy

Required:

  • Friendly professional manner

  • Computer literate

  • Telecommunications knowledge would be advantageous although not essential

  • Organisational skills

  • Team player as well as working independently

  • Ability to organise own time and to prioritise when faced with multiple tasks.

  • Strong communication skills, especially on the phone or via email

  • A can-do attitude

  • Able to resolve queries independently and in a positive way so that our customers are always happy

Hours:######### Also rotational weekends

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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Posted 49 days ago

This job has expired.
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This job has expired.
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